In part one and two of Mastering the Client Experience, we discussed calling your inquiries and creating questionnaires to gather helpful information about your clients during the planning process. In part three, I want to discuss client education. Providing useful and timely education to your clients is an essential component of creating an exceptional client […]

In part one of Mastering the Client Experience, we discussed the pre-booking process and how calling your inquiries can drastically improve your booking rate success. In part two today, I want to dive into the client experience AFTER they’ve signed on and agreed to work with you. This is your time to shine! Now you […]

As part of Laura Lee Creative, I am always looking for new ways to interact and engage with new, amazing entrepreneurs and creatives. One of my business visions is to have a community of creatives (ideally, around a firepit) who are in all different stages of their business all sharing their experiences and helping each […]

One of the most important factors to consider when you are looking to increase booking rates or attract new clients is understanding and mastering the client experience. The client experience should be one of the cornerstones of your creative business. We are in an age where frequent and fast communication is not just desired by […]

I am so unbelievably grateful for friends and creative peers like Steph from Tone Media! When I thought about documenting and recording the retreat, Steph was the first person who came to mind. Her work is breathtaking! She is able to take all the small, special moments and string them together to create a beautiful, […]

While I can’t pinpoint the exact day we met and became friends, what I can tell you is that Rosemary and I have been colleagues and friends for at least 3 years now, and I am so grateful that we get to photograph weddings together often and celebrate and share so many dreams and life […]